Customer complaints.

69-09-02-09. Customer complaints. Each utility shall promptly investigate and keep a record of written complaints received from its customers in regard to safety, service, or operation of its system. The record shall show the name and address of the complainant, the date and nature of the complaint, and its disposition and the date thereof. The complaint records shall be kept for a period of three years. General Authority: NDCC 49-02-11 Law Implemented: NDCC 49-02-11